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RECALL: Arc’teryx Procline Boots

Blister Gear Review covers the Arc'teryx Procline ski boot recall

Arc’teryx Procline Carbon Support Boot with axis pin circled.

Arc’teryx has announced a voluntary recall for all of their Procline Ski Boots manufactured between November 1, 2015 and March 31, 2017.

They are issuing the recall after receiving reports of the axis pin on the cuff of the boot coming loose during use. Arc’teryx reported 18 occurrences of the defect, and there were no resulting injuries.

Arc’teryx has included instructions for the recall process for owners of any Procline Ski Boots, and will repair the defect free of cost.

This recall does not apply to Salomon’s S-Lab X-Alp collection of ski boots, which feature a similar ski / walk mechanism but are not shipping until September, and Salomon has assured us that they will not ship without making sure that any similar issue is resolved in their S-Lab X-Alp boots.

 

Letter on the recall from Arc’teryx President & GM, Jon Hoerauf

To Our Loyal Consumers,

Today, we’re announcing a voluntary recall for all first generation Procline Ski Boots sold by Arc’teryx Equipment.

We are all deeply committed to the safety of our users and while there have been no injuries reported involving any Procline Ski Boots, our commitment to our users’ safety leads us to issue this recall to make the required axis pin repair. In a small number of boots, the axis pin has dislodged which could cause the skier to lose control or fall and suffer injuries. All 2016 Procline Boots will be repaired to secure the axis pin and allow the boot to function as designed.

If you own a Procline Ski Boot, please visit recall.arcteryx.com for more information and instructions on how to return your boot free of charge for the required repair.

On behalf of Arc’teryx, thank you for your patience as we bring this new technology to market. Innovation and quality are foundational building blocks of our brand design culture. We sincerely apologize for the inconvenience this issue has caused and wish you to know that over our 25 year history of making climbing equipment we have been and remain committed to creating products that enable consumers to move safely in the mountains.

Sincerely,

Jon Hoerauf
President and GM

From Arc’teryx: Frequently Asked Questions about the Procline Recall

Why is Arc’teryx doing this recall?

We are deeply committed to the safety of our users. In a very small number of the boots, the axis pin has dislodged during use, leading us to issue a voluntary recall to repair the axis pin and allow the boot to function as designed.

Which models are affected?

All 6 models of the Procline Boot manufactured between November 1, 2015 and March 31, 2017 are being recalled: Procline Carbon Lite Boot, Procline Carbon Support Boot, Procline Lite Boot Women’s, Procline Lite Boot Men’s, Procline Support Boot Women’s, Procline Support Boot Men’s.

What is the technical reason for this recall?

In rare circumstances, we have found that the axis pin has dislodged during use, which could cause a skier to lose control or fall and suffer injuries.

What could happen if I don’t return the boots to have the recall fix completed?

Without the repair, the axis pin may dislodge causing the skier to lose control or fall and suffer injuries.

Is there a serious risk of injury?

Although there have been no reported injuries, if the axis pin dislodges, it could cause the skier to lose control or fall and suffer injuries.

Where can I find more information on this recall?

For more information, please visit recall.arcteryx.com/procline-boot for detailed information

What should I do with my Procline boots?

All Procline boots will need to be returned to Arc’teryx for repair. Please visit recall.arcteryx.com/procline-boot for further instructions.

What are the steps to be taken to complete the repair on my Procline boots?

Arc’teryx will be replacing the axis pin with an updated design.

How many Procline Boots with defects have you found?

There have been 18 incidences reported of the axis pin dislodging.

What are you doing to fix this problem so it won’t occur again?

We will repair all Procline Boots by replacing the axis pin with an updated design that will keep the pin secure in the future.

What does the Axis Pin do?

The axis pin holds the spoiler and 360 Rotating Cuff in place.

Has anyone been hurt because of this issue?

No injuries have been reported.

Does this recall affect any parts of the boot other than the pin?

No, this recall only affects the axis pin.

Does the recall apply to all foot sizes?

Yes, all sizes are included in the recall.

How do I know if my Procline Boots are affected by the recall?

All 6 Procline boot models manufactured between November 1, 2015 and March 31, 2017 are included. If your boot does not have a coloured dot (see image below) on the inside of the spoiler then it should be returned to Arc’teryx for repair.
I. Procline Carbon Lite Boot
II. Procline Carbon Support Boot
III. Procline Lite Boot Women’s
IV. Procline Lite Boot Men’s
V. Procline Support Boot Women’s
VI. Procline Support Boot Men’s

Blister Gear Review covers the Arc'teryx Procline ski boot recall

I don’t know when my Procline boots were manufactured or remember when I bought my Procline boots. What should I do?

If your boot does not have a coloured dot on the inside of the spoiler then it should be returned to Arc’teryx for repair. Please view the bottom of this page to find your language specific phone number to contact our Customer Service team.

I was thinking about buying a pair of Procline Boots. How will I be sure the product I purchase is not part of the recall?

Arc’teryx is taking every step to ensure Procline Boots available on the market are properly repaired. The repaired boots or new production boots with the redesigned axis pin will have a coloured dot on the inside of the spoiler.

Should I send in my Procline thermoformable EVA Liner?

We recommend you remove your liner before sending your boots in for repair.

I just bought a Procline Boot, is it OK to use?

If your boot does not have a coloured dot on the inside of the spoiler then it should be returned to Arc’teryx for repair.

My Procline boots are working just fine. Do I still need to send them in for the recall?

Yes. If your boot does not have a coloured dot on the inside of the spoiler then it should be returned to Arc’teryx for repair.

I don’t know what kind of Arc’teryx boot I have. How can I tell?

Pictures of all Procline boots subject to the recall are located at recall.arcteryx.com/procline-boot. If your boot does not have a coloured dot on the inside of the spoiler then it should be returned to Arc’teryx for repair.

How do I tell if my Procline Boot has been correctly repaired once I receive it back?

The repaired boot with the redesigned axis pin will have a coloured dot on the inside of the spoiler.

How do I tell if my Procline Boot has been repaired if I bought them second hand or used?

If there is a coloured dot on the inside of the spoiler, the repair has been completed, or they were manufactured after March 31, 2017.

I bought my Procline Boot from a retail store (or online retailer) do I need to return it to them, or do I send it directly back to Arc’teryx?

Procline boots are to be returned directly to Arc’teryx. Please visit recall.arcteryx.com/procline-boot for further information.

Can I fix the pin myself?

No. Special tools and trained staff are required to complete this safety repair.

How long will it take to get my repaired Procline Boots?

Once your boots are received, we project 2-3 week repair time. Times may vary based on your location.

Will the boots I send you be the same boots you return to me when my product is repaired?

Yes. The same boots you send us will be the pair repaired and returned to you.

Do I have to pay for shipping?

No, a pre-paid shipping label will be provided for return. Please visit recall.arcteryx.com/procline-boot for the full return instructions.

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